Cancellation & Refund Policy

Plans change, and we try to be fair to both our guests and our property. The terms below apply to bookings confirmed directly with us.

How to cancel

Send your booking reference, guest name and stay dates on WhatsApp, or call +91 88397 55196. A cancellation takes effect only when we acknowledge it in writing. Please keep that acknowledgement for your records.

Cancellation deadlines and charges

The deadline and charge applicable to your booking are stated in your booking confirmation message. Where a specific term has not been agreed, the following schedule applies:

• [X] or more days before check-in: [refund / charge to be confirmed by the owner]
• [X] to [Y] days before check-in: [refund / charge to be confirmed by the owner]
• Less than [X] days before check-in: [refund / charge to be confirmed by the owner]
• No-show: [charge to be confirmed by the owner]

These placeholders will be replaced with our final published figures. Until then, the terms confirmed to you in writing at the time of booking are the ones that apply.

Refund eligibility

A refund can only be issued against an amount actually received by us, and only for the portion that is refundable under the terms confirmed to you. Any payment-gateway or transfer charges already incurred may be deducted.

Refund processing time

Approved refunds are initiated after cancellation is confirmed and are credited back through the original payment method. The exact timeline depends on your bank or payment provider: [processing timeline to be confirmed by the owner].

When a refund may not be available

• Bookings confirmed on non-refundable or special-offer terms.
• Peak dates such as Shravan, Mahashivratri, Simhastha and Nag Panchami, where marked non-refundable at the time of booking.
• No-show, or cancellation after the applicable deadline.
• Early check-out or unused nights of a stay already begun.
• Cancellation requested for reasons outside the booking, such as changes in temple darshan timings or slot availability.

If we or the property cancel

If we are unable to honour a confirmed booking for any reason, we will inform you as soon as possible and either offer comparable alternative accommodation, or refund the full amount you have paid to us for that booking, at your choice. We are not liable for other costs such as travel tickets.

Modifications

Date or room-category changes are subject to availability, and any tariff difference is payable at the time of modification.

Support

For any cancellation or refund question, call or WhatsApp +91 88397 55196, or see our Contact Us page.