Privacy Policy

This Privacy Policy explains how Shri Mahakaleshwar Bhakti Niwas ("we", "us", "our") collects and handles information when you use this website or send us a booking enquiry.

Information we collect

• Your name, phone number and, if you provide it, your email address.
• Booking details: check-in and check-out dates, number of guests, room category and special requests.
• Any message you send us by form, phone or WhatsApp.
• Basic technical data such as browser type, device type and pages viewed.

How we use booking information

• To check availability and respond to your enquiry.
• To confirm your reservation and share stay-related information.
• To meet check-in, guest-record and legal obligations.
• To improve our service and respond to feedback.

Payment information

This website does not have an online checkout and we do not collect or store credit or debit card numbers, CVV, UPI PINs or net-banking credentials on this website. Where a payment is required, it is made directly to us or through a payment channel we share with you, and that provider handles the payment data under its own policy.

Cookies and analytics

We use website analytics and advertising measurement tags (including Google tags) that may set cookies to understand how visitors use the site and how our ads perform. You can block or delete cookies in your browser settings; core parts of the site will still work.

Third-party services

Some functions rely on third parties — for example WhatsApp for messaging, Google Maps for location and Google for analytics/ads. When you use those features, your interaction is also governed by that provider's own privacy policy. We do not sell your personal data.

Data security

We take reasonable measures to protect the information you share, including limiting access to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We keep enquiry and booking records only as long as needed to serve you and to meet legal, accounting or tax obligations, after which they are deleted or anonymised.

Your rights

• Ask what information we hold about you.
• Ask us to correct inaccurate details.
• Ask us to delete your details, subject to legal record-keeping requirements.
• Ask us to stop sending you booking-related messages.

Contact for privacy questions

Call or WhatsApp +91 88397 55196, email [email address to be provided], or write to Shri Mahakaleshwar Bhakti Niwas, Jaisinghpura, Ujjain, Madhya Pradesh 456006, India.

Independent Booking Service — this website provides independent booking assistance and is not the official website of Shri Maa Kaleshwar Bhakt Niwas or any temple, trust or organization, unless expressly authorized.